Reviews

We ordered this bed in a king size, and the centre support has now broken twice — both times after just two nights of gentle use. We simply got into bed, shifted slightly to reposition ourselves, and the support snapped. To their credit, the company delivered a replacement wooden support within two days, but as we installed it, it broke in exactly the same way. It’s incredibly frustrating and disappointing to spend so much money and wait six weeks for something we were excited about, only to have the central support fail twice in the same manner. This raises serious concerns about the quality and durability of the frame. Waiting to see if they can help us with a more permanent fix.

I cannot be more greatful for the efficient, professional service I received of our recent concern, which was handled and executed as a promise to your service and quality. I will never buy elsewhere both Luke and Taryn were very helpful, they went above and beyond to assist me. Thank you

I purchased a lounge suite plus an extra slip cover in 2019. I Sold my home and placed it in storage. Opened the slipcover package in 2023 to discover I was given the incorrect slip cover. Called your Belville office, received great communication and my slip cover was replaced plus delivered to Langebaan.👏👏👏👏

Exceptional Service We contacted Sofaworx as the slider mechanism of our sleeper couch, which we purchased from them in 2018, was faulty. They immediately offered to collect it and repair it at their factory. When I explained that we needed it on an ongoing basis for our short-term letting apartment, they then said that they would send their technicians to the apartment for the repair, something that they normally do not do. Justin contacted me for the original purchase details, Taryn of Customer Care kept in touch on a daily basis, and sent Fagrodien and Edgar to the apartment for the repair. They arrived on time and both worked quickly and neatly, and in no time the couch was good as new. Everyone at Sofaworx was a pleasure to deal with, and we can't thank all of them enough for their exceptional service. Our daughter has bought a number of items from Sofaworx as well, and has only good things to say about this company's service and quality. We have no reservations in recommending Sofaworx as an ethical service provider.

I am super impressed with the service, quality and lead time. Bought 2 sofas and a matching ottoman. I never thought my living room can look this posh! My parents also recently bought sofas and chairs, and are just as happy. Lovely showroom. And Christine Jose is a gem!