Privacy policy

Privacy Policy

Last Updated: [15 June 2026]

Sofaworx ("we", "our", "us") respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA"), the Electronic Communications and Transactions Act 25 of 2002 ("ECTA"), and other applicable laws.

This Privacy Policy explains how Sofaworx collects, uses, stores, processes, shares and protects personal information when you visit our website, request quotations, create an account, place orders, make payments, arrange deliveries, submit warranty claims, communicate with us, subscribe to marketing communications, or otherwise interact with our business.

Our website is hosted on Shopify, which provides us with the e-commerce platform used to sell our products and services.

1. Personal Information We Collect

Depending on how you interact with Sofaworx, we may collect:

Personal Details

Full name
Company name (where applicable)
Identity or registration information where legally required
Email address
Telephone and mobile numbers

Order and Delivery Information

Billing address
Delivery address
Delivery instructions
Order history
Product selections and preferences

Payment Information

Payment method information
Payment confirmation records
Transaction information
Financing information where applicable

Sofaworx does not store full credit card details unless expressly stated and lawfully permitted.

Website and Technical Information

When you visit our website, we may automatically collect:

IP address
Browser type
Device information
Website usage information
Pages visited
Referring websites
Cookies and similar tracking technologies

Communications

Customer service enquiries
Warranty claims
Reviews and feedback
Email correspondence
Telephone call records where lawfully permitted

2. Why We Process Personal Information

We may use personal information to:

Prepare quotations
Process orders and payments
Arrange deliveries and collections
Provide customer service and after-sales support
Manage warranties, repairs and returns
Create and manage customer accounts
Verify customer identity where necessary
Prevent fraud and unauthorised transactions
Improve our products, services and website
Analyse customer trends and website performance
Comply with legal, tax, accounting and regulatory obligations
Send marketing communications where permitted by law

3. Marketing Communications

Customers may receive operational communications relating to:

Quotations
Orders
Payments
Deliveries
Collections
Warranty claims
Service requests

These communications form part of the services provided and may still be sent even where a customer opts out of marketing communications.

Marketing communications will only be sent where permitted by law or where consent has been obtained.

Customers may unsubscribe at any time by:

Using the unsubscribe link in marketing emails
Contacting Sofaworx directly
Updating their communication preferences

4. Cookies and Website Analytics

Our website uses cookies and similar technologies to:

Improve website functionality
Remember customer preferences
Analyse website traffic and performance
Support marketing and advertising activities
Improve the customer experience

Customers may disable cookies through their browser settings; however, certain website functions may not operate correctly.

5. Sharing of Personal Information

We may share personal information where reasonably necessary with:

Shopify and related platform providers
Payment gateways and payment processors
Courier and delivery companies
Logistics providers
Customer service providers
Cloud hosting providers
IT and software service providers
Marketing service providers
Insurers
Accountants and auditors
Legal advisers
Regulatory authorities where required by law

We do not sell customer personal information to third parties.

6. Shopify Services

Our online store is hosted on Shopify.

Shopify may process customer information in order to:

Process transactions
Host and operate the website
Prevent fraud
Improve platform performance
Provide analytics and reporting
Support marketing and customer experience tools

Customers can learn more about Shopify's privacy practices through Shopify's Privacy Policy.

7. International Transfers

Some of our service providers, including Shopify and technology providers, may process or store information outside South Africa.

Where personal information is transferred internationally, Sofaworx will take reasonable steps to ensure that appropriate safeguards are in place and that information receives an adequate level of protection.

8. Data Security

Sofaworx takes reasonable technical and organisational measures to protect personal information against:

Unauthorised access
Loss
Theft
Disclosure
Alteration
Destruction

While we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as necessary to:

Fulfil orders and services
Maintain warranty records
Comply with legal obligations
Resolve disputes
Enforce agreements
Maintain business records

Information may be retained for longer periods where required by law or legitimate business purposes.

10. Customer Responsibilities

Customers are responsible for:

Providing accurate information
Updating contact details when changes occur
Maintaining the confidentiality of account credentials
Promptly notifying Sofaworx of any unauthorised account access

11. Children's Privacy

Our products and services are not directed at children.

We do not knowingly collect personal information from children under the age of 18 without appropriate consent from a parent or legal guardian.

12. Customer Rights

Subject to applicable laws, customers may have the right to:

Access personal information held by Sofaworx
Request correction of inaccurate information
Request deletion of personal information where legally permissible
Object to certain processing activities
Withdraw marketing consent
Lodge a complaint with the Information Regulator

Requests may be submitted using the contact details below.

13. POPIA Compliance

Sofaworx processes personal information lawfully, reasonably and transparently in accordance with POPIA.

Personal information will only be processed for legitimate business purposes and in a manner that does not unreasonably infringe upon the privacy rights of individuals.