4. Shipping Policy

 

4.1 Delivery areas and delivery charges

Delivery is available to selected areas within South Africa and may be performed by Sofaworx or third-party logistics providers. Delivery charges are quoted separately unless expressly included in the order confirmation.

4.2 Delivery lead times

Delivery dates and times are estimates unless expressly guaranteed in writing. Delivery may be affected by production readiness, payment clearance, route availability, access arrangements, third-party transport, public holidays, weather, strikes, unrest, load shedding, port delays, logistics disruptions and other events outside Sofaworx’s reasonable control.

4.3 Customer delivery responsibilities

The customer must ensure that:

·       the delivery address is correct;

·       there is safe and reasonable access;

·       lifts, staircases, corridors, doorways and entrances are suitable;

·       parking, loading and security access are arranged;

·       estate, complex or building access is approved in advance;

·       someone authorised is present to receive the goods;

·       fragile floors, walls, doors or fittings are protected before delivery.

4.4 Failed delivery and additional charges

Sofaworx is not responsible for failed delivery caused by incorrect information, access restrictions, absence of the customer, building rules, estate rules, unavailable lifts or unsafe delivery conditions.

Additional charges may apply for failed delivery, re-delivery, waiting time, difficult access, hoisting or special access, long carry distances, storage, or delivery outside standard routes.

4.5 Delivery access and fitment

The customer is responsible for ensuring that the goods will fit through all access points and into the intended space. Sofaworx is not liable where goods cannot be delivered due to narrow doorways, tight staircases, lifts that are too small, low ceilings, sharp turns, estate or building restrictions, or incorrect measurements supplied by the customer.

Where goods cannot be delivered, the customer remains liable for delivery charges, re-delivery charges, storage costs and any reasonable costs incurred by Sofaworx.

4.6 Inspection on delivery

The customer, or the person receiving the goods, must inspect the goods on delivery. Any visible damage, missing items, incorrect items or concerns must be recorded on the delivery note before signature.

Signing the delivery note without recording visible damage or shortage may be treated as confirmation that the goods were received in apparent good condition. This does not remove any statutory rights relating to latent defects that were not reasonably visible on delivery.

4.7 Risk and ownership

Risk in the goods passes to the customer upon delivery or collection. Ownership remains with Sofaworx until full payment has been received. If goods are released before full payment by special arrangement, the customer accepts responsibility for the goods and Sofaworx retains ownership until all amounts are paid.

4.8 Storage

If the customer delays delivery or collection after being notified that goods are ready, Sofaworx may charge reasonable storage fees. Sofaworx may also require the outstanding balance to be paid once goods are ready, regardless of whether the customer chooses to delay delivery.

If goods remain uncollected or undeliverable for an extended period after reasonable notice, Sofaworx may take steps permitted by law to recover storage costs, resell goods where lawful, or claim damages.

4.9 Collections and customer-arranged transport

Where the customer collects goods or arranges their own transport, risk passes when the goods are handed over to the customer or transporter. Sofaworx is not liable for damage caused during loading, transport or offloading by third parties. The customer must inspect the goods before removing them from Sofaworx premises and must ensure suitable blankets, wrapping, straps, vehicle size and handling.