At Sofaworx, we believe that your personal information is a valuable asset and should be protected. We are committed to safeguarding your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently.
We collect information such as your name, contact details, depending on the products or services you use. We also gather details about your website visits and device usage to improve our services.
Your information is collected directly from you when you create an online profile, shop with us, sign up for newsletters, or engage with us on social media.
We use your information to process payments, contact you for marketing purposes, protect our legal rights, and improve our offerings. We also use it to ensure a personalized experience on our website.
We do not generally share your information with third parties, except when required by law or to provide you with our services. We may share your information with service providers under strict agreements.
We take all reasonable steps to ensure the security of your information, staying up-to-date with industry best practices and technologies.
We retain your information for as long as necessary to fulfill contractual, legal, and regulatory requirements.
If you are under 18, please ensure you have your parent’s or guardian’s permission to use our website.
You have the right to inquire about, update, or delete your personal information. You can also unsubscribe from direct marketing or object to the processing of your information.
For any concerns or questions regarding your privacy, please contact our Customer Care Support Team at info@sofaworx.co.za.
Once your Sofaworx piece has completed its 4-week manufacturing process, it will be transported directly from our factory in Cape Town to your location. We ensure that all orders are delivered within a 4-5 week period. Sofaworx will provide you with the contact details of our delivery partners if you wish to track your order.
Your piece will be delivered through our 3rd party delivery partners’ service. A delivery team will arrive on your scheduled date, bring your furniture into your room of choice, unpack it, and take all packaging with them.