Frequently Asked Questions

Can I Shop Sofaworx Product Online?
At this point in time, purchases cannot be made online. You can however view the product offered on our website and then make a purchase in one of our stores or by contacting the factory directly

Are All Sofaworx Products Available Online For Viewing?
All our sofas are available online for viewing. However, due the nature of our imported ranges, the lines that sell well and sell out quickly are not featured online. Please visit the stores for viewing of our full range.

Is There A Delivery Charge?
Please contact your nearest store for the delivery fee to your required address. The delivery fee is not included in the quoted price and varies depending on which area you reside in. Should you wish not to pay for delivery, you are more than welcome to collect the goods at our factory with prior arranging.

What Methods Of Payment Do You Accept?
We accept payment via Credit Cards, Debit Cards, EFT and Cash. We do accept cheques. However, if your balance is paid by cheque, delivery will only take place once the cheque has cleared in approximately 7 working days.

Do You Require A Deposit At Time Of Purchase?
We require a 50% down payment at time of purchase. The balance must be paid upon completion but before delivery or collection. If a delivery is to take place within 7 days of an order being placed we require payment in full.

Where Are Sofaworx Showrooms Located?
We have showrooms in Greenpoint and Westlake, both in Cape Town, Western Cape. We will soon be opening branches country wide. Click on “contact us” for store addresses and contact details.

What Do We Manufacture?
Our core business is the manufacture of upholstered goods including sofas, daybeds, dining chairs, ottomans, headboards and armchairs. Our range of upholstered product is available in an assortment of quality leathers and fabrics to choose from. Feel free to supply your own fabric as well; however, as wholesalers we receive a substantial discount on fabrics from most fabric house which we will gladly pass on to you the client. We manufacture for our own retail outlets thus cutting out the “middle man” ensuring well priced upholstered items. We also supply certain trade customers after evaluation of their customer profile. Should you wish to enquire, please contact info@sofaworx.co.za

Do We Import All Our Stock?
We import most of our dining and living room wooden furniture from East Asia. We do however also believe in sustaining the skills and talent of our local industry and where we can, we purchase from our local supply base certain wooden furniture lines and decor product.

Does Sofaworx Strive To Conserve The Environment?
We are very cognoscente of the increasing demand for raw materials worldwide required in the manufacture of furniture and have thus taken the stance to support all overseas and local manufactures of wooden product that use reclaimed or recycled timbers ensuring the future and sustainability of our environment

Can I Exchange Or Return Items?
Please note that exchanges or returns on imported and decor items will be in compliance with the Consumer Protection Act. Should it be granted, we will require original proof of purchase. We cannot however accept exchanges or refunds on custom made sofas from our factory as these are made specifically for you according to your desired specifications.

Is There A Guarantee On Products?
Yes, we offer 10 years on the frame of our sofas and 2 years on the webbing, stitching, foam and fibre filling. Due to the nature of the product, we unfortunately don’t offer any guarantee on imported product but will try our best to assist in fixing or replacing the goods. The guarantee only covers a flaw in workmanship or material and does not cover customer abuse or breakage on your part. We do require proof of purchase for the terms of the guarantee policy to come into effect.

How Long Will My Order Take?
We usually carry extensive stock of our imported items and these can therefore be delivered within a few days of purchase depending on stock availability. Our made to order sofas however can vary depending on fabric availability and order intake. Please expect longer lead times before Christmas, New Year and over our factory shut down period.

Can I Cancel My Order?
Cancelling of orders for imported goods or decor items will be in accordance with the Consumer Protection Act. We cannot however accept any cancellation on made to order sofas. Goods can only be cancelled if we haven’t commenced with production.

How Long Will My Fabric Sofa Last?
Our in house ranges of fabrics undergo stringent testing methods for colour fastness, shrinkage and abrasion prolonging the use of your sofa.

What Is Safeguard?
Safeguard is an anti-stain protection for fabric and leather which resists oil, soiling and water stains by allowing you a 10 – 15 minute window to clean the affected area before the permanent stain sets in. It lasts approximately 3 years on fully upholstered and leather furniture and for approximately 3 washes on slipcover

What Is Full Grain Leather?
Full grain leather is in its most natural form, therefore tick bites and scratches may appear on the full grain product.  They form the inherent feature of full grain leather and will be noticeable and cannot be avoided. These natural scars are the sign of authentic leather. All leather is light sensitive and prone to fading

What Is Corrected Grain Leather?
This refers to the process of full grain leather whereby most of the scratches and tick marks have been buffed out for a cleaner appearance. It has been pigmented and embossed to give a natural leather texture. All leather is light sensitive and prone to fading

How Do I Retain The Shape Of My Fibrecurl Cushion Inners?
Fibrecurl is a hollow fibre which is spring loaded and heat set to hold its form. When receiving your sofa, your seat and back cushions may look over filled. However the cushions will lose approximately 10% of their loft in the first 2 weeks. Fibrecurl is definitely more comfortable than foam, but with the comfort of fibrecurl comes maintenance. Your cushions should be puffed regularly to prevent the fibre balls from dissipating into each other which will form wadding. Cushions should be puffed 2 – 3 times a week depending on how often you sit on them. If after 2 weeks you find your cushions are too hard, some of the fibrecurl can be removed by simply unzipping the cushion cover and the inner and removing the required amount. Should you on the other hand require more fibrecurl over time, it can be arranged through the showroom you made your purchase at.

What Is The Best Way To Preserve My Leather Sofa?
A hide food, sold within our showrooms, should be applied once a year in order to prolong and maintain the softness of the leather. Under no circumstances should any leather sofa be exposed to direct sunlight for any period of time as this will cause the colour to fade, like any other natural skin product. Certain leathers can only be cleaned professionally. Professional cleaning and care can be arrange by contacting Cabana Enterprises on 021 551 1861

How Do I Wash Clean My Fabric Slipcover Sofa?
You can either machine wash on a gentle cycle in lukewarm water, not hotter than 30’C, or hand wash both using a mild soap powder that does contain any harmful bleaching agents. You can alternatively professionally dry clean your slip covers. Do not tumble dry or clothes line dry. Instead reapply the slipcover to your sofa slightly damp and smooth out creases with your hand. Let the slipcover then dry naturally once re-applied. Never let it dry in direct sunlight as the harsh African climate can cause the colours to fade.

What Is The Difference Between Solid Timber And Veneer?
We usually use solid timber on the frame of wooden product. Veneer refers to horizontally cut pieces of quality timber which is adhered to particle board. Climate changes between winter and summer cause timber to expand and shrink up to 10mm per 1 meter width which may lead to cracking. Particle board is more stable and is not affected by climate changes. We therefore usually use veneer timber on dining table and coffee table tops to prevent cracking over time.